Title:Receiving Feedback and Criticism
PMI Product ID:00101380400
PDU Category:CategoryA
PgMP® PDUs:1
Member Price:$45.00
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Student Member Price:$45.00
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Detailed Description:This course requires either the Adobe Flash Player version 7, 8 or 10.1 pre-release to run. Users with versions 9 and 10.0 will be unable to run the course.

Please click here to learn more about the Adobe Flash Player 10.1 and download the pre-release. Scroll to the bottom of the page and follow steps one and two under “Getting Started” to uninstall your version of Adobe Flash Player and install the 10.1 pre-release. Windows users, please Download active-x for Windows (EXE, 2.5 MB). If you have any questions, please contact Professional.Development@pmi.org.
Delivery Method:E-Learning (Self-Paced)
Duration:1 Hour
Course Objectives:We all need feedback so that we can learn and improve. Sometimes feedback is on target, and its usefulness is apparent. Other times it may not be as easy to receive. Being able to receive feedback and criticism appropriately without getting your emotions involved is an essential skill for success in the business world. People in an organization need to be able to receive corrective feedback effectively, whether from someone in authority, a direct report, or a peer. Doing so allows you to better understand your colleagues' concerns, calm potentially heated exchanges, and solve issues efficiently. This course starts by exploring the reactions that typically occur when a person receives corrective feedback or criticism. You will also learn an approach that you can use to help you receive feedback in a productive manner and then have a chance to practice receiving feedback using that approach.

Lesson Objectives

• Recognizing the relationship between people's reactions to feedback and their ability to use it to effect change in their performance or behavior
• Identifying the types of statements one might make to negotiate a resolution
• Receiving corrective feedback effectively
Appropriate Audience:Anyone who wants to learn more about receiving feedback from managers, reports, and peers
Technical Requirements:Browser: Microsoft Internet Explorer 6 and later, Firefox 2.x
Internet Connection: 56 KB Modem as minimum, 128 KB recommended
Memory: 256 MB minimum, 512 MB recommended
Operating System: Windows 2000 / XP
Plug-in: Macromedia Flash 7.0 plug-in
Processor: Pentium II 300 minimum, Pentium III recommended
Speakers: Multimedia speakers or headphones
Course Level:Intermediate
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