Title:Listening Essentials: Improving Your Listening Skills
PMI Product ID:00101385000
PDU Category:CategoryA
PgMP® PDUs:1
Member Price:$45.00
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Student Member Price:$45.00
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Detailed Description:This course requires either the Adobe Flash Player version 7, 8 or 10.1 pre-release to run. Users with versions 9 and 10.0 will be unable to run the course.

Please click here to learn more about the Adobe Flash Player 10.1 and download the pre-release. Scroll to the bottom of the page and follow steps one and two under “Getting Started” to uninstall your version of Adobe Flash Player and install the 10.1 pre-release. Windows users, please Download active-x for Windows (EXE, 2.5 MB). If you have any questions, please contact Professional.Development@pmi.org.
Delivery Method:E-Learning (Self-Paced)
Duration:1 Hour
Course Objectives:There are many factors and variables that influence the way we listen. Listening to understand and being able to truly identify what is being said to you is often easier said than done. Internal and external roadblocks can interfere with how we listen and interpret the information communicated to us. In this course, you'll discover how roadblocks such as distractions, emotions, and the way in which we communicate can influence the way we listen and receive messages. The course also covers strategies that you can use to avoid these roadblocks and improve your listening skills.

Lesson Objectives

• Recognizing how to avoid distractions that block effective listening
• Identifying examples of distractions that block effective listening
• Determining which aspects of practicing emotional control were dealt with appropriately in a given scenario
• Recognizing how emotions can block effective listening, given a scenario
• Identifying examples of speech that blocks effective listening
Appropriate Audience:Individuals who want to develop or improve their skills for listening effectively within the workplace
Technical Requirements:Browser: Microsoft Internet Explorer 6 and later, Firefox 2.x
Internet Connection: 56 KB Modem as minimum, 128 KB recommended
Memory: 256 MB minimum, 512 MB recommended
Operating System: Windows 2000 / XP
Plug-in: Macromedia Flash 7.0 plug-in
Processor: Pentium II 300 minimum, Pentium III recommended
Speakers: Multimedia speakers or headphones
Course Level:Intermediate
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