Title:Operations Management: Product and Service Management
PMI Product ID:00101530400
PDU Category:CategoryA
PMP® PDUs:1
PgMP® PDUs:1
Price:$65.00
Member Price:$45.00
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Student Member Price:$45.00
  
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Detailed Description:This course requires Adobe Flash Player version10.xx, 11.xx or 12 to run.

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Delivery Method:E-Learning (Self-Paced)
Duration:1 Hour
Course Objectives:

Product and service management is the process of designing, creating, and maintaining a product or service through all stages of its lifecycle. It involves a wide range of operations, marketing, and sales related activities. These activities encompass the entire range of product life cycle – from the conception of a new product or service idea, to its design and launch, and later through its growth, maturity, and decline stages. Operations aspects of product management are very vital to the success of new and existing products and services. Every organization conducts product management activities, whether knowingly or unknowingly, that integrate operations, marketing, and sales functions to deliver desired products and services to customers. This course provides a broad overview of the product and service management functions from an operations management perspective. More specifically, it walks you through the phases of product life cycle and stages of new product development. This course also introduces some examples of strategies for managing existing and mature products and services. By the end of the course, you should:

•match phases of the product life cycle to actions that should be taken at each phase

•sequence the stages of the new product development process

•match current best practices in new product development with their description

•match strategies used to manage existing and mature products and services with examples of the ways they are used

Appropriate Audience:

Anyone working in operations management or another functional area, who is looking to gain a working understanding of the operations functions in a service or manufacturing organization

Technical Requirements:Browser: Microsoft Internet Explorer 8 and 9 or 10 and 11 in “compatibility mode” Firefox 20.x or higher, CHROME 30.x or higher
Internet Connection: 56 KB Modem as minimum, 128 KB recommended
Memory: 256 MB minimum, 512 MB recommended
Operating System: Windows 2000, XP or Windows 7 or 8 (This course is not supported on iOS phones and tablets)
Plug-in: Macromedia Flash 10 or higher plug-in
Processor: Pentium II 300 minimum, Pentium III recommended
Speakers: Multimedia speakers or headphones
Course Level:Intermediate
  
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