Title:Operations Management: Management of Quality
PMI Product ID:00101530900
PDU Category:CategoryA
PgMP® PDUs:1
Member Price:$45.00
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Student Member Price:$45.00
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Detailed Description:This course requires Adobe Flash Player version10.xx, 11.xx or 12 to run.

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Delivery Method:E-Learning (Self-Paced)
Duration:1 Hour
Course Objectives:

Quality means different things to different people, organizations, and industries. However, according to quality guru Joseph Juran, quality means "fitness for use," and another quality guru, Philip Crosby, puts it as "conformance to customer requirements." These two important aspects are common to most definitions of quality. Management of quality is critical to two important goals of operations – producing products and services to customers' satisfaction, and helping the organization achieve its financial goals. Operations managers set out performance objectives to achieve these goals and measure the organization's quality-related performance against those objectives. A variety of best practice principles, tools, and techniques are used to manage and control quality to achieve performance objectives and meet organizational goals. This course helps learners gain a basic understanding of quality and its management in a service or manufacturing organization. The course introduces key quality performance objectives and their measures and identifies some quality management principles and how they help organizations achieve their quality-related goals. Finally, the course discusses quality management activities that are typically carried out at each phase in an organization's operations. By the end of the course, you should:

•identify the key differences between quality in manufacturing and service operations

•match quality performance objectives with indicators that are normally used as their measure

•identify quality management principles

•match phases of the transformation model with quality management activities that are typically carried out at each phase

Appropriate Audience:

Anyone working in operations management or another functional area, who is looking to gain a working understanding of the operations functions in a service or manufacturing organization

Technical Requirements:Browser: Microsoft Internet Explorer 8 and 9 or 10 and 11 in “compatibility mode” Firefox 20.x or higher, CHROME 30.x or higher
Internet Connection: 56 KB Modem as minimum, 128 KB recommended
Memory: 256 MB minimum, 512 MB recommended
Operating System: Windows 2000, XP or Windows 7 or 8 (This course is not supported on iOS phones and tablets)
Plug-in: Macromedia Flash 10 or higher plug-in
Processor: Pentium II 300 minimum, Pentium III recommended
Speakers: Multimedia speakers or headphones
Course Level:Intermediate
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