Title:Working with Difficult People: How to Work with Negative People
PMI Product ID:00101531500
PDU Category:CategoryA
PMP® PDUs:1
PgMP® PDUs:1
Price:$65.00
Member Price:$45.00
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Student Member Price:$45.00
  
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Detailed Description:This course requires Adobe Flash Player version10.xx, 11.xx or 12 to run.

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Delivery Method:E-Learning (Self-Paced)
Duration:1 Hour
Course Objectives:

For some people, nothing is ever good enough. They complain nonstop about everything from their latest project to the weather. Others may whine or place blame where it may not belong. Negative people contribute to an unproductive work environment and tend to make the people around them feel negative as well. To limit the adverse impact negative people can have in the workplace, you need a set of tools and techniques at your disposal suited to the particular type of negative person you may be dealing with. This course delves into the characteristics of some common types of negative people you may encounter within the workplace and it also discusses strategies you may use to help you deal with their behavior. By the end of the course, you should:

•recognize examples of people who demonstrate negative behavior

•determine which aspects of handling negative behavior were dealt with appropriately in a given scenario

•apply strategies for dealing with a blamer in the workplace

Appropriate Audience:

Individuals who want to develop or refresh their communications skills when working with difficult people

Technical Requirements:Browser: Microsoft Internet Explorer 8 and 9 or 10 and 11 in “compatibility mode” Firefox 20.x or higher, CHROME 30.x or higher
Internet Connection: 56 KB Modem as minimum, 128 KB recommended
Memory: 256 MB minimum, 512 MB recommended
Operating System: Windows 2000, XP or Windows 7 or 8 (This course is not supported on iOS phones and tablets)
Plug-in: Macromedia Flash 10 or higher plug-in
Processor: Pentium II 300 minimum, Pentium III recommended
Speakers: Multimedia speakers or headphones
Course Level:Intermediate
  
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