Title:Communicating with Professionalism and Etiquette
PMI Product ID:00101535200
PDU Category:CategoryA
PgMP® PDUs:1
Member Price:$45.00
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Student Member Price:$45.00
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Detailed Description:This course requires Adobe Flash Player version10.xx, 11.xx or 12 to run.

Please click here to learn more about the Adobe Flash Player. Click “Check Now” in section 1 to see if Flash Player is installed on your computer. If you’re not running a supported version, please click the hyperlink “Adobe Flash Player download “ in section 2. If you have any questions, please contact Professional.Development@pmi.org.
Delivery Method:E-Learning (Self-Paced)
Duration:1 Hour
Course Objectives:

Organizations rely on proper communications to build strong relationships among employees and develop their customer base. Those who excel in professional environments understand the difference proper communication etiquette makes in demonstrating professionalism and competence. Following the accepted norms and behaviors of communicating in the workplace can help you to ensure that your messages are conveyed as you intended. Observing norms enables you to build and nurture your relationships with colleagues, subordinates, and superiors. This course strengthens your ability to communicate in a professional manner. It walks you through the etiquette of speaking to others in person, as well as on the phone. It then explores the often neglected common rules of written communication, particularly with regard to e-mail. And it considers appropriate ways of communicating using online chat, the best way to conduct yourself during conference calls, and how to set up and use voicemail effectively. By the end of this course, you should be able to:

•identify how to communicate professionally in person

•determine whether communication etiquette for e-mail has been observed in a business setting

•identify general tips for writing with professionalism and etiquette

•determine if etiquette has been observed during a professional telephone call

•identify etiquette for communicating using online chat, voicemail, and conference calls

Appropriate Audience:

Anyone who wants to develop a better understanding of proper business etiquette and how to act in a professional manner

Technical Requirements:Browser: Microsoft Internet Explorer 8 and 9 or 10 and 11 in “compatibility mode” Firefox 20.x or higher, CHROME 30.x or higher
Internet Connection: 56 KB Modem as minimum, 128 KB recommended
Memory: 256 MB minimum, 512 MB recommended
Operating System: Windows 2000, XP or Windows 7 or 8 (This course is not supported on iOS phones and tablets)
Plug-in: Macromedia Flash 10 or higher plug-in
Processor: Pentium II 300 minimum, Pentium III recommended
Speakers: Multimedia speakers or headphones
Course Level:Intermediate
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