Title:Communicating during Difficult Times
PMI Product ID:00101537700
PDU Category:CategoryA
PMP® PDUs:1
PgMP® PDUs:1
Price:$65.00
Member Price:$45.00
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Student Member Price:$45.00
  
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Detailed Description:This course requires Adobe Flash Player version10.xx, 11.xx or 12 to run.

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Delivery Method:E-Learning (Self-Paced)
Duration:1 Hour
Course Objectives:

Communication is never more important than when a business is experiencing difficult times. When a company is affected by a struggling economy or other pressures, hard decisions have to be made, and employees need to be on board with these decisions. Different levels of leadership bear specific responsibilities at such times. These responsibilities include communicating strategic vision, explaining the rationale for decisions made, and translating those decisions into day-to-day operational terms. Leaders need to communicate to employees how decisions made in difficult times will benefit them and the organization, and impress on them the importance of understanding, accepting, and carrying out these decisions. Creating a comprehensive and empathetic communication plan that identifies the exact nature of the decisions and the actions needed to implement them will help leaders get the necessary support from employees. This course explains the responsibilities of various leadership roles when communicating during challenging times. It then covers how to create a communication plan using a five-step process. Finally, it gives guidance and an opportunity to practice communicating with employees about hard strategic decisions arising from challenging business situations. By the end of this course, you should be able to:

•match each level of leadership in an organization with the types of information it is typically responsible for communicating

•match examples of activities to the stages in the creation of a communication plan they are associated with

•apply guidelines for communicating difficult strategic decisions to employees

•communicate difficult strategic decisions

Appropriate Audience:

Managers, team leaders, business professionals, and individuals who need to communicate strategy and manage employee performance during difficult times for their organizations

Technical Requirements:Browser: Microsoft Internet Explorer 8 and 9 or 10 and 11 in “compatibility mode” Firefox 20.x or higher, CHROME 30.x or higher
Internet Connection: 56 KB Modem as minimum, 128 KB recommended
Memory: 256 MB minimum, 512 MB recommended
Operating System: Windows 2000, XP or Windows 7 or 8 (This course is not supported on iOS phones and tablets)
Plug-in: Macromedia Flash 10 or higher plug-in
Processor: Pentium II 300 minimum, Pentium III recommended
Speakers: Multimedia speakers or headphones
Course Level:Intermediate
  
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