Title:Using Facilitation Skills as a Manager
PMI Product ID:00101538300
PDU Category:CategoryA
PgMP® PDUs:1
Member Price:$45.00
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Student Member Price:$45.00
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Detailed Description:This course requires Adobe Flash Player version10.xx, 11.xx or 12 to run.

Please click here to learn more about the Adobe Flash Player. Click “Check Now” in section 1 to see if Flash Player is installed on your computer. If you’re not running a supported version, please click the hyperlink “Adobe Flash Player download “ in section 2. If you have any questions, please contact Professional.Development@pmi.org.
Delivery Method:E-Learning (Self-Paced)
Duration:1 Hour
Course Objectives:

Managers need to be good facilitators – in the broadest sense of the word. Being facilitative means empowering and collaborating with employees to get the work done. This course describes how to use facilitation skills to help others work more effectively. It explains how observation skills can help you understand how well people are working together and whether you may need to intervene to get things back on track. Another key facilitation skill covered in the course is using questions effectively to help others focus and engage in their work. By the end of this course, you should be able to:

•determine the most appropriate role – facilitator, manager, or leader – for a given situation

•take steps to intervene appropriately to help others work more effectively in a given scenario

•use questions to help engage others in their work in a given scenario

Appropriate Audience:

Team leaders, supervisors, managers and anyone who has a facilitator role in the workplace

Technical Requirements:Browser: Microsoft Internet Explorer 8 and 9 or 10 and 11 in “compatibility mode” Firefox 20.x or higher, CHROME 30.x or higher
Internet Connection: 56 KB Modem as minimum, 128 KB recommended
Memory: 256 MB minimum, 512 MB recommended
Operating System: Windows 2000, XP or Windows 7 or 8 (This course is not supported on iOS phones and tablets)
Plug-in: Macromedia Flash 10 or higher plug-in
Processor: Pentium II 300 minimum, Pentium III recommended
Speakers: Multimedia speakers or headphones
Course Level:Intermediate
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