Title:Challenges of Facilitating
PMI Product ID:00101538500
PDU Category:CategoryA
PgMP® PDUs:1
Member Price:$45.00
You Save $20.00 by being a PMI member
Student Member Price:$45.00
Recommend to a friend
Add to cart
Detailed Description:This course requires Adobe Flash Player version10.xx, 11.xx or 12 to run.

Please click here to learn more about the Adobe Flash Player. Click “Check Now” in section 1 to see if Flash Player is installed on your computer. If you’re not running a supported version, please click the hyperlink “Adobe Flash Player download “ in section 2. If you have any questions, please contact Professional.Development@pmi.org.
Delivery Method:E-Learning (Self-Paced)
Duration:1 Hour
Course Objectives:

Dealing with challenging situations and behaviors is a part of any manager's or leader's job. Being observant, knowing what questions to ask, and being able to deal with conflict effectively are facilitation skills that can help when a situation becomes difficult. Managers who observe early signs of dysfunctional behavior – behavior that impedes the progress of work in some way – can prevent disruptions and help employees to be more productive. And those managers who know how to facilitate conflict discussions effectively can promote healthy debate and resolution of issues. This course identifies ways to help prevent dysfunctional behavior by getting to know employees and establishing some ground rules. It also describes how to respond to objections and lack of commitment that may hinder work progress. It outlines a process for dealing with objections that includes clarifying what the objection is, summarizing it, and responding appropriately. Finally, the course covers techniques for facilitating productive conflict discussion that will encourage employees to agree on a solution. By the end of this course, you should be able to:

•identify ways to help prevent behaviors that may impede work progress

•respond to an objection during a work discussion

•recognize how to facilitate a conflict resolution discussion

•encourage a productive conflict discussion

Appropriate Audience:

Team leaders, supervisors, managers and anyone who has a facilitator role in the workplace

Technical Requirements:Browser: Microsoft Internet Explorer 8 and 9 or 10 and 11 in “compatibility mode” Firefox 20.x or higher, CHROME 30.x or higher
Internet Connection: 56 KB Modem as minimum, 128 KB recommended
Memory: 256 MB minimum, 512 MB recommended
Operating System: Windows 2000, XP or Windows 7 or 8 (This course is not supported on iOS phones and tablets)
Plug-in: Macromedia Flash 10 or higher plug-in
Processor: Pentium II 300 minimum, Pentium III recommended
Speakers: Multimedia speakers or headphones
Course Level:Intermediate
Your cart is empty.
A Guide to the Project Management Body of Knowledge (PMBOK® Guide) — Sixth Edition and Agile Practice Guide (ENGLISH)
To support the broadening spectrum of project delivery approaches, PMI is offering A Guide to the Project Management Body of Knowledge (PMBOK® Guid...

Application v4.4.254.0