Title:Identifying customer expectations for project success
PMI Product ID:00101578600
PDU Category:CategoryA
PMP® PDUs:0.5
PgMP® PDUs:0.5
Member Price:$39.00
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Student Member Price:$39.00
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Detailed Description:This course requires Adobe Flash Player version10.xx, 11.xx or 12 to run.

This course is avalibe in the following languages: French, English (United Kingdom), Italian, Spanish, Russian, Dutch, Arabic, English (United States)

Please click here to learn more about the Adobe Flash Player. Click “Check Now” in section 1 to see if Flash Player is installed on your computer. If you’re not running a supported version, please click the hyperlink “Adobe Flash Player download “ in section 2. If you have any questions, please contact onlinelearning@pmi.org
Delivery Method:E-Learning (Self-Paced)

0.5 Hours

Course Objectives:

A project represents all of the actions that need to be done to respond to pre-defined needs within set deadlines. Needs are often expressed by different individuals, both inside and outside the company. As a project manager, your responsibility is to translate these needs and incorporate them into a concrete project. To help you to do this, this training module will show you how to:

• Initiate a needs definition process, using specific tools

• Identify interviewees and conduct interviews

• Collect, sort, analyze and formalize needs

• Formulate and challenge needs

• Contractualize and communicate needs

Appropriate Audience:

Experienced project managers or project directors. Top managers in charge of projects

Technical Requirements:Browser: Microsoft Internet Explorer 8 and 9 or 10 and 11 in “compatibility mode” Firefox 20.x or higher, CHROME 30.x or higher
Internet Connection: 56 KB Modem as minimum, 128 KB recommended
Memory: 256 MB minimum, 512 MB recommended
Operating System: Windows 2000, XP or Windows 7 or 8 (This course is not supported on iOS phones and tablets)
Plug-in: Macromedia Flash 10 or higher plug-in
Processor: Pentium II 300 minimum, Pentium III recommended
Speakers: Multimedia speakers or headphones
Course Level:Foundation
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